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Salesforce Certified Platform Administrator II Sample Questions (Q20-Q25):

NEW QUESTION # 20
Cloud Kicks has a very large knowledge base in Salesforce, Service reps are having a hard the finding the most reviewing articles because there are too many search results.
What should the administrator do to help service reps quickly narrow down the number of articles?

A. Activate and configure Einstein Search.
B. Update Knowledge to auto-search the case's subject.
C. Implement and configure Data Categories.
D. Delete and remove old Knowledge articles.

Answer: C

Explanation:
Data Categories are a way to organize and classify knowledge articles into a hierarchical structure based on topics or criteria. Data Categories can help service reps quickly narrow down the number of articles by filtering or browsing by category. Data Categories can also be used to control the visibility and access of articles for different users or roles.

NEW QUESTION # 21
Dreamhouse Realty recently learned that the major listing service it utilizes can accept messages to a specific endpoint. The realtors want to utilize this to be able to quickly update the listing price on properties after it has been approved.
What automation tool should the administrator configure?

A. Email Alert
B. Process Builder
C. Platform Event
D. Flow

Answer: D

Explanation:
Flow is the automation tool that should be configured to utilize the major listing service endpoint. Flow is a tool that allows administrators to automate complex business processes by building flows that can collect, update, or delete data, invoke Apex code, call external services, and more. Flow can use an Apex action or an HTTP request action to send messages to an external endpoint using REST API

NEW QUESTION # 22
The administrator at Universal Containers recently rolled out Email-to-Case functionality. Even though a new record type was created and specified in the Email-to-Case settings, all incoming cases are receiving a different record type.
What is likely causing the record type discrepancy?

A. The new Case Owner needs permissions to the new record type.
B. A validation rule is preventing the record type from being updated.
C. A Case assignment rule is preventing the record type from being updated.
D. The Automated Case User needs permissions to the new record type.

Answer: D

Explanation:
The Automated Case User is the default user for cases created via Email-to-Case. This user needs to have permissions to the new record type in order to assign it to the incoming cases. If the Automated Case User does not have the permissions, the cases will receive a different record type based on the organization-wide default settings. References: https://help.salesforce.com/s/articleView?id=sf.case_email_to_case.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.case_automated_user.htm&type=5

NEW QUESTION # 23
A sales manager at AW Computing has created a contact record but is missing some of the information to complete the record. The organization-wide default for Accounts is set to Public Read Only, and Contacts are controlled by parent.

A. All users in the organization
B. Sales manager and system administrator
C. The owner and users below the owner in the role hierarchy
D. Users above the sales manager in the role hierarchy
E. Who will be able to edit this new contact record?

Answer: B

Explanation:
The sales manager and system administrator will be able to edit this new contact record because they are either the owner or have Modify All Data permission respectively. Users above or below the sales manager in the role hierarchy will not be able to edit this contact record because contacts are controlled by parent and accounts are set to Public Read Only. All users in the organization will be able to view but not edit this contact record because accounts are set to Public Read Only. References: https://help.salesforce.com/s
/articleView?id=sf.admin_sharing.htm&type=5

NEW QUESTION # 24
Sales management wants a small subset of users with different profiles and roles to be able to view all data for compliance purposes. How can an administrator meet this requirement?

A. Create a permission set with the View All Data permission for the subset of users.
B. Assign delegated administrator to the subset of users to View All Data.
C. Enable the View All Data permission for the roles of the subset of users.
D. Create a new profile and role for the subset of users with the View All Data permission.

Answer: A

Explanation:
A permission set is a collection of settings and permissions that give users access to various tools and functions. The View All Data permission allows users to view all data, regardless of sharing settings. By creating a permission set with this permission and assigning it to the subset of users, the administrator can meet the requirement without changing their profiles or roles. References: https://help.salesforce.com/s
/articleView?id=sf.perm_sets_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
admin_general_permissions.htm&type=5

NEW QUESTION # 25
......

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